It is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously, we investigate them in a full and fair way and take great care to protect your confidentiality.
We learn from complaints to improve our care and service. We will never discriminate against patients who have made a complaint.
If you are not entirely satisfied with any aspect of our care or service please let us know as soon as possible to allow us to address your concerns promptly.
A complaint can be made verbally, written and can be made to any member of Rutland Dental Care.
Dr Dipti Lad is the Complaints Manager and will be your personal contact to assist you with any complaints. (dipti@rutlanddentalcare.co.uk)
If your verbal complaint is not resolved to your satisfaction within 24 hours or if you complain in writing, the Complaints Manager will acknowledge it in writing within 3 working days and will aim to provide a full response in writing as soon as practicable.
If the Complaints Manager is unavailable, we will take brief details about the complaint and will arrange for a meeting when the person is next available. We will keep comprehensive and confidential records of your complaint, which will be stored securely and only be accessible only by those who need to know about your complaint.
If the complaint investigation takes longer than anticipated the Complaints Manager will keep you informed of the reason for the delay, the progress of the investigation and the proposed date it will be completed
When the investigation has been completed, you will be informed of its outcome in writing and invited to a meeting to discuss the results and any practical solutions that we can offer to you.
We regularly analyse patient complaints to learn from them and to improve our services. That’s why we always welcome your feedback, comments, suggestions and complaints. If you are dissatisfied with our response to a complaint you can take it further, please see the contacts below.
For private dental treatment you can contact the GDC private dental complaints service within 12 months of the treatment or within 12 months of becoming aware of the issue by calling 020 8253 0800 or visiting www.dentalcomplaints.org.uk
You can also contact:
The Care Quality Commission (CQC) who regulates private and NHS dental care services in England by calling 03000 616161. They can take action against a service provider that is not meeting their standards
The General Dental Council is responsible for regulating all dental professionals. You can complain using their online form at www.gdc-uk.org contact them on information@gdc-org.uk or by calling 020 7167 6000.
In England = the Parliamentary Health Ombudsman (England): by calling 0345 015 4033 or visiting www.ombudsman.org.uk
Rutland Dental Care,
1D Uppingham Gate,
Ayston Road,
Uppingham,
Rutland,
LE15 9NY
Mon-Thurs 8:30-17:30
Friday 8:30-13:00
Your form has been submitted, we will respond to your email within 24 hours
Savan graduated from Guys, Kings & St Thomas’ London in 2004. From an early stage, he adopted a multidisciplinary approach to dentistry, and began his journey by training within Oral Maxillofacial and Community Dental Services around Sheffield and Leeds.
Since then he has spent most of his time in private practice, with the majority of his work being focused towards Dental Implants, Advanced Restorative Care and treatment for the anxious/nervous patients. He has been placing and restoring dental implants for over 15 years and has been involved within the postgraduate and teaching side of dentistry.
Savan has been awarded a Masters in Implant Dentistry (MSc Dental Implants) and has both an academic and practical interest in rehabilitation with dental implants. He is heavily involved in mentoring and training dentists; being co-founder of Unique Implant Training Academy.
In his free time, Savan is a family man who is known as a “picture straightener”.
Mariyam graduated in 2013 at the University of Manchester. During her time at University she was awarded the prestigious Harty Prize by the British Endodontic Society in 2012.
Since graduating Mariyam has been working in general dental practice gaining experience in all aspects of general dentistry. She also went on to gain her post-graduate MFDS qualification and undertook a year-long course in Advanced Cosmetic and Restorative dentistry taught by the well-renowned Christopher Orr.
Mariyam takes a gentle and calm approach with all of her patients and does her utmost to ensure patients feel at ease during their visit. She finds that helping anxious patients through their treatment is an especially rewarding part of the job.
Outside of work Mariyam enjoys painting, hand embroidery and learning languages. She has been studying Japanese for the past three years, but still has a very long way to go! Mariyam is also a qualified yoga and meditation teacher and enjoys practicing with family and friends in her spare time.
Aniko qualified as a Dental nurse in 2020 and joined the practice in 2021. She is incredibly passionate about dentistry, loves her work and take great pride in everything she does at the practice. She is calm and caring in her approach and will always help to put you at ease at your dental appointment. She looks forward to meeting you and getting to know you all.
Outside of work, she is busy looking after her husband and two boys. She enjoys cycling and walking her dog “Pebble” and especially loves reading.
Dipti qualified in 2003 with an honours degree from the University of Leeds. She gained a distinction in Clinical Dental Surgery and the prestigious Williamson medal in Paediatric Dentistry.
Since graduating, she has spent all of her time in general practice, treating a wide variety of patients, from the very young to the very elderly, to gain a vast amount of experience in all aspects of dentistry. Dipti’s main interests include cosmetic dentistry, which led her to complete postgraduate training by the well- renowned Christopher Orr in Advanced Cosmetic and Restorative Dentistry. This has broadened her skills to now carry out simple orthodontic cases with clear braces and facial aesthetics.
From July 2018, Dipti is now principle dentist of Rutland Dental Care where she will continue to provide high quality care, in a compassionate and caring approach. Her primary aim is to treat patients in an ethical and professional way as she has always done. She welcomes existing and new patients to the practice, as well as old familiar faces!
Outside of the practice, all her time is spent with her husband and two children, Aurin and Juhi.
She enjoys baking on a weekly basis, as well as painting and reading. Dipti enjoys travelling but holidays are restricted to child friendly destinations at present! She hopes to explore further away with time. I look forward to meeting you.
Kathryn previously worked for 39 years in Health and Social Care, in many different roles. She was the Head of Strategy and Operations in a large care organisation that provided specialist support to people with Learning Difficulties and her specialism was leading teams to support those with Prader-Willi Syndrome. Having taken early retirement at the end of 2022, she wanted a part time job that she knew would be enjoyable, in a friendly environment working with a professional and supportive team.
She found that role at Rutland Dental Care as a part time receptionist. She loves the interaction with the team and the patients. She joined the team in January 2023.
Outside of work she enjoys swimming, gardening, arts and crafts, spending time with family and friends and loves holidaying in the Greek Islands.
